Privacy Policy — H&B Houseware

Introduction

H&B Houseware Co., Ltd ("we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at hbhouseware.com.

Please read this policy carefully so you understand what information we may collect, why we use it, and what choices you may have.

Data We Collect

We may collect information in the following ways.

When you contact us through our contact form, which is powered by FormSubmit, the information we collect may include:

• Your name — so we know who we are speaking with.
• Email address — so we can respond to your inquiry.
• Message content — the details of your inquiry or request.
• Company name and country (optional) — to better understand your business needs.

We may also collect limited technical and usage information through website performance, analytics, search visibility, advertising, or measurement tools when those tools are enabled. This may include pages viewed, referral source, IP address or network information, device and browser information, approximate location, interactions with our website, and cookie or similar technology identifiers.

How We Use Your Data

We may use the information we collect for the following purposes:

• To respond to your inquiries and provide product or service information.
• To communicate with you about potential business partnerships, quotes, and orders.
• To improve our customer service and communication processes.
• To maintain website security, prevent spam, and protect against misuse.
• To understand website traffic, content performance, and how visitors find and use our website.
• To measure or improve marketing campaigns where advertising or measurement tools are enabled.
• To comply with applicable laws, regulations, and business recordkeeping obligations.

We do not sell your contact form messages or inquiry details. We may share limited information with service providers and analytics, advertising, or measurement partners as described in this policy. We do not use your inquiry message content for third-party direct marketing.

Third-Party Services

Our contact form is processed through FormSubmit, a third-party form submission service. When you submit a form, your data is transmitted through FormSubmit's servers before reaching us.

FormSubmit processes your data in accordance with their own Privacy Policy. We recommend reviewing their policy for details on how they handle data.

We may also use third-party tools such as Google Search Console, Google Analytics, Google advertising services, or similar analytics, performance, search visibility, advertising, and measurement platforms. These services may process technical, usage, and cookie-related information according to their own privacy policies.

The exact third-party services we use may change over time as our website and marketing activities develop. When a tool requires notice, consent, or other user controls under applicable law, we will provide them as required.

Cookies and Similar Technologies

Our website may use essential cookies that are necessary for the basic functioning of the website, such as security, form handling, and session management.

Where enabled, we may also use non-essential cookies or similar technologies for:

• Analytics and website performance measurement
• Advertising, marketing, and campaign measurement
• Search visibility and website improvement

Where required by applicable law, we will request consent before using non-essential cookies. You can also control cookies through your browser settings.

International Data Transfers

We are based in China, and the third-party services we use may process or store information in other countries or regions. Data protection laws may differ from those in your location. Where required, we will use reasonable safeguards for international transfers of personal data.

Data Retention

We retain the personal data collected through our contact form for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our business relationship or inquiry process.

If you request deletion of your data, we will remove it from our records within 30 days of receiving your request, unless we are required by law to retain it for a longer period.

GDPR Compliance (For EU Visitors)

If you are visiting from the European Union or European Economic Area, you have specific rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data may include legitimate interest (responding to your business inquiry, maintaining website security, and improving our website), contract or pre-contractual steps (such as preparing quotes or discussing orders), consent (such as non-essential cookies where required), and legal obligation where we are required to keep records or comply with applicable law.

Your Rights

You have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal data we hold about you.
• Right to correction — You can ask us to correct any inaccurate or incomplete data.
• Right to deletion — You can request that we delete your personal data from our records.
• Right to restriction — You can ask us to limit how we process your data.
• Right to object — You can object to our processing of your data.
• Right to data portability — You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information below.

Depending on your location, you may also have the right to withdraw consent, opt out of certain analytics or advertising uses, or make a complaint to your local data protection authority.

Children's Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove it.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to ensure that data transmitted between your browser and our servers is secure.

However, please be aware that no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, third-party tools, legal requirements, or business practices. The "Last updated" date at the top of this page shows when the latest version was published.